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Eventide Joins iCERT and IWCE in PSAP of the Future
Eventide Innovates for the Future of Public Safety Answering Points
Eventide Joins iCERT in PSAP of the Future
Eventide Innovates for the Future of Public Safety Answering Points
The Industry Council for Emergency Response Technologies (iCERT) is a pivotal organization in the emergency response sector. It plays a crucial role in shaping standards and policies for emergency communication technologies. iCERT’s primary focus is advocating for and influencing the technological, operational, and legislative frameworks governing the public safety industry. This includes developing and implementing Next Generation 911 (NG911) systems to enhance emergency response networks’ capabilities by leveraging modern digital communication technologies.
PSAP of the Future
Transforming public safety answering points through the integration of modern digital communication technologies
PSAP of the Future is an iCERT conceptual model for Public Safety Answering Points that emphasizes technological innovation, integration, and efficiency in handling emergencies. This model envisions a future where PSAPs are equipped with advanced systems for managing a variety of communication methods, including text, video, and data, beyond the traditional voice calls. The goal is to create a more responsive and efficient emergency response environment that can adapt to the evolving needs and expectations of the public. This includes integrating new technologies such as artificial intelligence, cloud computing, and advanced data analytics to improve emergency response times, decision-making, and overall service delivery.
Both iCERT and the PSAP of the Future concept highlight the ongoing evolution and modernization of emergency response technologies and methodologies. They represent a collaborative effort across various stakeholders in the public safety sector to ensure that emergency response systems remain robust, reliable, and capable of meeting the dynamic challenges of public safety in the digital age.
Eventide Communications Innovates for PSAPs
A leader in mission critical recording systems and corporate iCERT member, Eventide Communications actively supports Public Service Answering Points and 911 services by offering reliable and innovative solutions. Central to our support is the advanced call recording technology of our NexLog DX recorders, which ensures that every emergency call is captured with clarity and precision, which is critical for accurate incident reconstruction, quality assurance, and legal compliance.
NG911 Integrations
Eventide has many options and configurations to record cloud-hosted NG911 solutions:
- Record and store in the cloud
- Capture in the cloud and store on-premises
- Record and Capture in the cloud, store in the cloud and on-premises
- Record on-premises and in the cloud and store on-premises and the cloud
Speech Analytics
- Transcription, post-record and pseudo-real-time
- Word spotting with alerting
- Leverages best-in-class cloud-based AI services
Integrations to AI
The Corti.ai integration allows for connectivity to Corti.ai AI-based automated quality assurance. All or a query-based subset of recordings are securely transferred to the Corti.ai engine for AI evaluation and scoring.
The Eventide Advantage
Interoperability
Eventide systems are designed with interoperability in mind, allowing seamless integration with existing communication infrastructures in PSAPs. This compatibility ensures a smooth transition and efficient operation, reducing the learning curve when underlying technologies change. The intuitive interface of Eventide’s systems streamlines the workflow, enabling dispatchers to focus more on responding to emergencies rather than navigating complex software.
Security
With robust encryption and secure storage solutions, Eventide emphasizes data security and privacy that ensures sensitive information remains protected, adhering to stringent industry standards and regulations. This aspect is crucial in maintaining public trust and safeguarding the integrity of emergency response systems. Eventide also offers government-approved FIPS 140-2 encryption options.
Scalability
Eventide’s solutions are designed to grow with the needs of your PSAPs. Whether serving a small community or a large metropolitan area, our systems can be scaled to meet the increasing volume of emergency calls and data management requirements. This flexibility is essential in a field where demand can fluctuate significantly.
Customer Support
Eventide dealers offer dedicated support and training to PSAP personnel. Our commitment to local support enables any issues to be promptly addressed, minimizes downtime, and maintains the high availability required for 911 services. The training ensures that dispatchers and support staff are well-equipped to utilize the system’s full capabilities, enhancing overall response efficiency.
Eventide’s support for PSAPs and 911 services is characterized by advanced recording technology, system interoperability, data security, scalability, and exceptional local customer support. Collectively, these features ensure that emergency response teams are well-equipped to handle critical situations effectively and efficiently.
The Eventide AdvantageÂ
Interoperability
Eventide systems are designed with interoperability in mind, allowing seamless integration with existing communication infrastructures in PSAPs. This compatibility ensures a smooth transition and efficient operation, reducing the learning curve when underlying technologies change. The intuitive interface of Eventide’s systems streamlines the workflow, enabling dispatchers to focus more on responding to emergencies rather than navigating complex software.
Security
With robust encryption and secure storage solutions, Eventide emphasizes data security and privacy that ensures sensitive information remains protected, adhering to stringent industry standards and regulations. This aspect is crucial in maintaining public trust and safeguarding the integrity of emergency response systems. Eventide also offers government-approved FIPS 140-2 encryption options.
Scalability
Eventide’s solutions are designed to grow with the needs of your PSAPs. Whether serving a small community or a large metropolitan area, our systems can be scaled to meet the increasing volume of emergency calls and data management requirements. This flexibility is essential in a field where demand can fluctuate significantly.
Customer Support
Eventide dealers offer dedicated support and training to PSAP personnel. Our commitment to local support enables any issues to be promptly addressed, minimizes downtime, and maintains the high availability required for 911 services. The training ensures that dispatchers and support staff are well-equipped to utilize the system’s full capabilities, enhancing overall response efficiency.
Eventide’s support for PSAPs and 911 services is characterized by advanced recording technology, system interoperability, data security, scalability, and exceptional local customer support. Collectively, these features ensure that emergency response teams are well-equipped to handle critical situations effectively and efficiently.
Products and Services
IP-based Advanced Recording Solutions and Software For Mission Critical 24/7 Communications and Operations.
Fast off-site disaster recovery hosted in AWS GovCloud.
Recording Solutions for Emergency Call Management
For 911, NG911, RapidSOS and CAD.
