Eventide IP Call Recording for West Intrado VIPER 9-1-1

Solution Overview:

NexLog DX-Series communications recording solutions (and original NexLog recorders) provide highly-reliable IP-based voice recording for the Intrado VIPER 9-1-1 system. Recordings are immediately available for instant recall, replay, incident reconstruction and export. The same Eventide recording solution can also record dispatch consoles, P25 radio, conventional radio, telephones and PC screens.

Connectivity:

• Recording of each 9-1-1 position’s IP audio via port mirroring (SPAN).
• Recording from dual VIPER networks is supported.
• Audio Format Supported:  G.711 (64kbps).

Metadata Capture Options:

• Optional 9-1-1 ANI/ALI integration to VIPER Extended CDR interface.
• Optional VIPER Extended CDR Interface Metadata Integration includes the following metadata:
  • Calling Party (from “NAME” field)
  • Caller ID (from “Initial ALI Request for ANI” field)
  • Trunk ID (from “TRUNK” field)
  • Initial Agent and Initial Agent Role (from “Call Connected By Agent … Role = ….” field)
  • Last_Agent and Last_Role (from “Call Disconnected By Agent … Role = ….” field)
  • Initial Position (from “First POS” field)
  • Last Position (from “Last POS” field)
  • Number of Rebids Intrado_Rebids (from the quantity of rebid blocks received)
  • Unique Call ID Reference (from Incoming Call (ID: … ) field)

Eventide is a member of the Intrado A9-1-1 Alliance.  Hundreds of Eventide’s recording solutions have been successfully deployed with VIPER 9-1-1 systems throughout the USA.

Features and capabilities are subject to change.  Check with Eventide Inc. for current information and availability.