Eventide Recording for Comtech Solacom Guardian 9-1-1 Call Handling

Solution Overview:

Eventide’s NexLog DX-Series recording solutions (and original NexLog recorders) can be licensed and configured record 9-1-1 voice calls, SMS-to-9-1-1 text interactions, and NENA i3 data and events from the Comtech Solacom Guardian 9-1-1 call handling system. 

Recording capabilities with Solacom Guardian 9-1-1:

The Eventide recording solution interfaces to the Solacom call handling system via a SIP trunk that is configured specifically to deliver voice calls and i3-compliant event metadata to the NexLog recorder.  When the Solacom Guardian 9-1-1 solution is configured and licensed appropriately, the NexLog recorder will also record Text-to-911 (SMS).  

Metadata Tagging of Recorded Interactions:

Solacom i3 data and events that are typically delivered to the recorder may include the following:

• ANI
• ALI
• DNIS
• Agent Name
• Agent Role
• Agent ID
• Agency
• Call Identifier (Solacom unique call ID)
• Incident ID (Solacom unique incident)
• SMS Text
• Location
• SMS Type (SMS, TDD, IM)
• Agent Login/Logout
• On Hold/Off Hold
• Mute/Unmute
• Transfer (to/from numbers when available)
• Text Sent/Text Received

Eventide configuration requirements:

• A quantity of VoIP Channels equivalent to the number of simultaneous calls that are to be recorded. (P/N’s 271052, 271035)
• Eventide’s i3 Data Handling License for Solacom Guardian 9-1-1 (P/N 271174)
• Network interface port on the recording solution to connect to the Solacom SIP Trunk.

(Contact Comtech Solacom to ensure the Guardian 9-1-1 Call Handling system is configured appropriately to deliver the data and events) Features and capabilities are subject to change.  Check with Eventide Inc. for current information and availability.