Improve Response Strategies and Situational Awareness:
Real-time transcription and phrase spotting with alerts enable supervisors to quickly identify and respond to critical information, ensuring essential details, such as specific threats or incidents, are immediately flagged.

Accelerate Incident Reconstruction:
Facilitates accurate and timely analysis of recorded communication, aiding investigations and reviews.

Real-Time and Post-Event Analytics:
Agencies can use always-on analytics for current calls and on-demand analytics for previously recorded calls. This dual capability allows for continuous monitoring and retrospective analysis, ensuring no critical detail is missed.

Native MediaWorks DX Integration:  
Speech Factor AI integrates natively with Eventide's NexLog® DX-Series recorders, streamlining workflows without requiring access to additional applications and services. This seamless integration reduces the complexity of managing multiple systems and optimizes efficiency.

Automated Quality Assurance (QA) and Quality Management (QM):
Supports QA and QM processes by enabling detailed analyses of calls. By evaluating recorded communications, it identifies patterns, compliance issues, and training needs, helping to ensure adherence to protocols and standards. The integration of automated quality management tools further streamlines these processes, providing continuous monitoring and real-time feedback for ongoing improvement.

Liability Protection:
Accurate transcriptions provide reliable evidence in legal disputes, protecting your agency and ensuring accountability.

Telecommunicator Health and Well-Being:
To support staff health, Speech Factor AI’s Supervisor Assistant assigns potential stress level ratings and generates reports on high-stress calls for supervisory review.

Staff Retention:
By monitoring telecommunicator stress and call volume, agencies can support staff well-being, ultimately aiding staff retention and lowering turnover rates.