
Eventide Integration with Tyler Technologies New World Enterprise CAD Solution Summary: Eventide’s NexLog and NexLog DX-Series recording solutions can integrate with the Tyler Technologies – New World Enterprise Computer Aided Dispatch (CAD) system. This integration allows for tagging of 9-1-1 call recordings with data from associated CAD incidents/Call for Service on the CAD system. The additional data enables a richer user experience by providing more context to 9-1-1 call recordings. It also enables the ability to search for recordings based on CAD Incident Number or any other CAD data tagged to the recordings. Connectivity and Data: The integration was developed based on the Tyler Technologies Enterprise CAD Standard Exporter. The CAD system will send XML formatted incident/call for service records to the recorder. The Recorder will attach any CAD data selected by the user. These typically include the following fields; however, the user can select from any available data included in the Enterprise CAD Standard Exporter CAD Incident Number Location (if provided by the CAD system) CAD Agent ID Nature of Call Note: Depending on the work flow process at each PSAP, CAD incidents/Call for Service XML files may not be generated with every 911 call handled. Recording Channel and Licensing Requirements: P/N 271178 – Tyler Technologies CAD Integration License (MSRP: $5,000.00) System must also be licensed and configured for recording a 9-1-1 Call Handling system that provides ANI/ALI

Eventide Integration with Tyler Technologies New World Enterprise CAD

Solution Summary:

Eventide’s NexLog and NexLog DX-Series recording solutions can integrate with the Tyler Technologies – New World Enterprise Computer Aided Dispatch (CAD) system. This integration allows for tagging of 9-1-1 call recordings with data from associated CAD incidents/Call for Service on the CAD system. The additional data enables a richer user experience by providing more context to 9-1-1 call recordings. It also enables the ability to search for recordings based on CAD Incident Number or any other CAD data tagged to the recordings.

Connectivity and Data:

The integration was developed based on the Tyler Technologies Enterprise CAD Standard Exporter. The CAD system will send XML formatted incident/call for service records to the recorder. The Recorder will attach any CAD data selected by the user. These typically include the following fields; however, the user can select from any available data included in the Enterprise CAD Standard Exporter

CAD Incident Number
Location (if provided by the CAD system)
CAD Agent ID
Nature of Call

Note: Depending on the work flow process at each PSAP, CAD incidents/Call for Service XML files may not be generated with every 911 call handled.

Recording Channel and Licensing Requirements:

P/N 271178 – Tyler Technologies CAD Integration License (MSRP: $5,000.00)
System must also be licensed and configured for recording a 9-1-1 Call Handling system that provides ANI/ALI