
Eventide Recording for Comtech Solacom Guardian 9-1-1 Call Handling Solution Overview: Eventide’s NexLog DX-Series recording solutions (and original NexLog recorders) can be licensed and configured record 9-1-1 voice calls, SMS-to-9-1-1 text interactions, and NENA i3 data and events from the Comtech Solacom Guardian 9-1-1 call handling system. Recording capabilities with Solacom Guardian 9-1-1: The Eventide recording solution interfaces to the Solacom call handling system via a SIP trunk that is configured specifically to deliver voice calls and i3-compliant event metadata to the NexLog recorder. When the Solacom Guardian 9-1-1 solution is configured and licensed appropriately, the NexLog recorder will also record Text-to-911 (SMS). Metadata Tagging of Recorded Interactions: Solacom i3 data and events that are typically delivered to the recorder may include the following: ANI ALI DNIS Agent Name Agent Role Agent ID Agency Call Identifier (Solacom unique call ID) Incident ID (Solacom unique incident) SMS Text Location SMS Type (SMS, TDD, IM) Agent Login/Logout On Hold/Off Hold Mute/Unmute Transfer (to/from numbers when available) Text Sent/Text Received Eventide configuration requirements: A quantity of VoIP Channels equivalent to the number of simultaneous calls that are to be recorded. (P/N’s 271052, 271035) Eventide’s i3 Data Handling License for Solacom Guardian 9-1-1 (P/N 271174) Network interface port on the recording solution to connect to the Solacom SIP Trunk. (Contact Comtech Solacom to ensure the Guardian 9-1-1 Call Handling system is configured appropriately to deliver the data and events) Features and capabilities are subject to change. Check with Eventide Inc. for current information and availability.

Eventide Recording for Comtech Solacom Guardian 9-1-1 Call Handling

Solution Overview:

Eventide’s NexLog DX-Series recording solutions (and original NexLog recorders) can be licensed and configured record 9-1-1 voice calls, SMS-to-9-1-1 text interactions, and NENA i3 data and events from the Comtech Solacom Guardian 9-1-1 call handling system.

Recording capabilities with Solacom Guardian 9-1-1:

The Eventide recording solution interfaces to the Solacom call handling system via a SIP trunk that is configured specifically to deliver voice calls and i3-compliant event metadata to the NexLog recorder. When the Solacom Guardian 9-1-1 solution is configured and licensed appropriately, the NexLog recorder will also record Text-to-911 (SMS).

Metadata Tagging of Recorded Interactions:

Solacom i3 data and events that are typically delivered to the recorder may include the following:

ANI
ALI
DNIS
Agent Name
Agent Role
Agent ID
Agency
Call Identifier (Solacom unique call ID)
Incident ID (Solacom unique incident)
SMS Text
Location
SMS Type (SMS, TDD, IM)
Agent Login/Logout
On Hold/Off Hold
Mute/Unmute
Transfer (to/from numbers when available)
Text Sent/Text Received

Eventide configuration requirements:

A quantity of VoIP Channels equivalent to the number of simultaneous calls that are to be recorded. (P/N’s 271052, 271035)
Eventide’s i3 Data Handling License for Solacom Guardian 9-1-1 (P/N 271174)
Network interface port on the recording solution to connect to the Solacom SIP Trunk.

(Contact Comtech Solacom to ensure the Guardian 9-1-1 Call Handling system is configured appropriately to deliver the data and events) Features and capabilities are subject to change. Check with Eventide Inc. for current information and availability.