Careers

We are seeking an experienced Federal Sales Representative with a strong track record in selling to the U.S. Department of Defense (DoD) or other federal agencies. Knowledge and experience in the telephony or communications sector would be highly advantageous.

Key Responsibilities:

• Develop and execute sales strategies to effectively sell to federal agencies, including the U.S. DoD.
• Build and maintain strong relationships with federal clients and stakeholders.
• Understand and respond to federal procurement processes and requirements.
• Represent Eventide Communications LLC’s products and services in telephony and communications.
• Coordinate with internal teams to tailor solutions to meet federal client needs.
• Keep abreast of market trends and federal regulations affecting sales strategies.
• Attend industry events, conferences, and meetings as required.

Qualifications:

• Proven experience in sales, specifically to the U.S. DoD or other federal agencies.
• Preferred experience in the telephony or communications sector.
• Strong network and relationship-building skills within federal entities.
• Excellent communication, negotiation, and presentation skills.
• Ability to understand and articulate technical product information.
• Willingness to travel as needed for client meetings and industry events.
• Bachelor’s degree in Business, Marketing, or a related field.

Benefits:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package.
• Opportunity to represent cutting-edge technology in a growing company.
• Supportive work environment with a focus on professional growth.
• Flexible remote working arrangement.

We’re looking for an Integration Specialist to develop and maintain software integrations for our NexLog DX platform. This role entails collaborating with cross-functional teams to understand and meet integration requirements and delivering effective solutions.

Key Responsibilities:

• Develop and maintain software integrations for the NexLog DX platform.
• Collaborate with cross-functional teams to understand integration needs and deliver solutions.
• Implement and optimize RESTful APIs for system integrations.
• Troubleshoot and resolve integration issues.
• Document technical processes and configurations.
• Ensure integrity and security in system integrations.
• Participate in continuous improvement initiatives for system functionality.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience in software integration and API development.
• Strong understanding of RESTful API implementation and optimization.
• Ability to troubleshoot complex software issues.
• Effective documentation skills for technical processes and configurations.
• Analytical and problem-solving abilities.
• Excellent communication skills and team collaboration.
• Telephony and VoIP experience is preferred.
• Familiarity with the NexLog DX platform is a plus.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunity to work with innovative technology in key sectors.
• Collaborative and supportive work environment.
• Career growth and professional development opportunities

Our Senior Systems Administrator is a mid-level position with a strong opportunity for advancement. The Senior System Administrator will oversee & provide the primary day-to-day support for end users in maintaining workstations and interacting with our networks and software.

For over 50 years, Eventide has been in the forefront of audio technology – designing and building top-of-the-line audio recording and sound processing equipment. The products have evolved to span a broad multimedia industry from helping creative artists make cutting edge music to providing state-of-the-art multimedia mission critical logging systems to protect the public at large.

We are a small, highly collaborative team, and we put the person before the resume. That means both getting the job done right and being someone we want to work with every day. Maybe you are fresh to the IT field, or maybe you have been managing networks for a few years. Either way, if you love technology and solving problems, we want to talk with you about coming on board.

The role is full-time. You will be on site at our offices in Little Ferry, NJ at least 90%.

We offer:

• Health, Dental, Vision and 401k with company match
• Generous PTO package
• Flexible hours and partial WFH
• Room to grow professionally.
• Creative company culture and casual dress code
• Snacks and free gourmet coffee

Job Description

• Provide timely technical and desktop support for end users.
• Set up workstations for new users and upgrade systems as needed.
• Respond to Helpdesk tickets and manage Helpdesk queue.
• Work with end users to solve existing problems.
• Troubleshoot issues related to Windows 10 & 11, Active Directory, DNS and IP networking.
• Assist and eventually lead various migration and compliancy implementation projects

Qualifications

• Working knowledge of IT general practices and methods with in-depth technical knowledge covering Active Directory, Desktop Engineering, Identity and Access Management, Device Management, Endpoint Security, and other related skills
• Strong knowledge of Windows 10 & 11 including baseline security policies.
• Experience supporting Windows-based workstations and servers.
• Experience with Entra (nee Azure) AD and Microsoft 365.
• Experience with Cisco switches and firewalls.
• Must be able to prioritize work and multitask in a fast-paced environment.
• Responsible, proactive, great interpersonal skills.
• Good verbal and written communication skills.

Experience in these areas would be nice:

Familiarity with Atlassian stack (JIRA, Confluence, Bit Bucket etc…)

VMware environment

Mac desktop support

Scripting language, preferably PowerShell

Compliancy Models (ISO, NIST, FedRAMP, CMMC)

Eventide Inc. is looking for a sharp, self-motivated Junior System Administrator to join our team!

Our Junior System Administrator is an entry-level position with a strong opportunity for advancement. The Junior System Administrator will provide the primary day-to-day support for end users in maintaining workstations and interacting with our networks and software.

For over 50 years, Eventide has been in the forefront of audio technology – designing and building top-of-the-line audio recording and sound processing equipment. The products have evolved to span a broad multimedia industry from helping creative artists make cutting edge music to providing state-of-the-art multimedia mission critical logging systems to protect the public at large.

We are a small, highly collaborative team, and we put the person before the resume. That means both getting the job done right and being someone we want to work with every day. Maybe you are fresh to the IT field, or maybe you have been managing networks for a few years. Either way, if you love technology and solving problems, we want to talk with you about coming on board.

The role is full-time. You will be on site at our offices in Little Ferry, NJ at least 80%.

Pay rate is $40,000-$50,000 per year, depending on skill level and experience.

You will:

• Provide timely technical and desktop support for end users.

• Set up workstations for new users and upgrade systems as needed.

• Respond to Helpdesk tickets and manage Helpdesk queue.

• Work with end users to solve existing problems.

• Troubleshoot issues related to Windows 10 & 11, Active Directory, DNS and IP networking.

You have:

• Strong knowledge of Windows 10 including baseline security policies.

• Experience supporting Windows-based workstations and servers.

• Experience with Azure AD and Microsoft 365.

• Experience with Cisco switches and firewalls.

• Must be able to prioritize work and multitask in a fast-paced environment.

• Responsible, proactive, great interpersonal skills.

• Good verbal and written communication skills.

Experience in these areas would be nice:

• VMware environment

• Mac desktop support

• Scripting language, preferably PowerShell

• Compliancy (HIPAA, ISO, NIST, FedRAMP, etc…)

• Atlassian (JIRA, Bit Bucket, Confluence)

We offer:

• Health, Dental, Vision and 401k with company match

• Flexible hours and partial WFH

• Room to grow professionally.

• Creative company culture and casual dress code

• Snacks and free gourmet coffee

We are looking for a seasoned Linux System Engineer and Programmer with deep knowledge of major Linux distributions, particularly Debian and Ubuntu. This role requires a comprehensive understanding of package management, kernel compilation, RAID, storage technologies, and programming skills in C++, Python, and Bash scripting.

Key Responsibilities:

• Maintain and enhance Linux systems, prioritizing Debian and Ubuntu distributions.
• Manage package installations and updates through adept package management.
• Compile and modify Linux kernels to suit specific requirements.
• Implement and manage RAID and various storage technologies.
• Develop and maintain applications in C++ and Python.
• Create efficient Bash scripts for system automation.
• Manage and deploy containerized applications using Docker.

Qualifications:

• In-depth knowledge of Debian, Ubuntu, or other major Linux distributions.
• Expertise in package management and Linux kernel compilation.
• Experience with RAID and advanced storage technologies.
• Proficient in C++ and Python programming.
• Skilled in Bash scripting.
• Experience with Docker and containerization technologies.
• Strong problem-solving abilities and a collaborative work ethic.
• Bachelor’s degree in Computer Science, IT, or related field.

Benefits:

• Competitive salary and comprehensive benefits package.
• Flexible remote working arrangement.
• Opportunity to work in a dynamic and innovative environment.
• Supportive and collaborative company culture.
• Professional development and career advancement opportunities.

Location: Remote (with offices in Little Ferry, NJ)
Type: Full-Time
Eligibility: Open only to U.S. citizens

We are in search of a Senior Software Engineer to enhance our NexLog DX Voice, Data, and Media Recording Platform. This role is remote, with the option to use our offices in Little Ferry, NJ, and is open exclusively to U.S. citizens.

Project Overview:
The NexLog DX platform, renowned for its robustness and scalability, manages terabytes of data. The role involves upgrading and expanding this platform to meet evolving industry needs.

Key Responsibilities:

• Develop enhancements for the NexLog DX platform, focusing on efficiency and scalability.
• Optimize processes for handling large-scale data storage and retrieval.
• Ensure platform reliability in critical service sectors.
• Integrate specific features for Public Safety, Aviation, and Contact Centers.
• Convert user requirements into technical solutions.
• Maintain and improve existing codebase.
• Oversee the entire software development lifecycle.

Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Solid experience in C/C++ and Python on Linux platforms.
• Proficiency with SQL databases.
• Knowledge in RESTful APIs and version control systems, especially Git.
• Proven track record in delivering complex software projects.
• Experience with VoIP and telephony is highly desirable.
• Excellent analytical, problem-solving, and teamwork skills.

Benefits:

• Attractive salary and comprehensive benefits.
• Flexible remote work, with office access in New Jersey.
• Opportunity to work on industry-leading products.
• A supportive and dynamic work environment.
• Professional growth and development opportunities.

We’re looking for a dedicated person to join our Support team to provide senior-level technical guidance for dealers, resellers, and less experienced staff. Excellent communication skills, proficiency with technology, and a continuous learning attitude are required role characteristics. The candidate must become expert in the Eventide Communications™ product line and be continuously seeking to expand their knowledge as the products and deployment environments evolve. The person will deliver professional services engagements and address support issues via phone, email, and occasionally in person.

Responsibilities

The primary responsibilities noted below are essential with the success ultimately measured by obtaining positive customer satisfaction for delivered support and services.

• Interacting directly with dealers, resellers, integration partners, and end-customers for product related concerns.
• Ensuring requests are triaged, accurately categorized for priority and severity, and addressed in an effective and timely manner.
• Leveraging effective technical root cause analysis skills and techniques, strategies for defining accurate problem statements, methods for defining steps for issue reproduction, and leadership for addressing issue mitigation and final resolution plans.
• Managing issue escalations to the Product Engineering team and effectively facilitating internal and external escalation communications.
• Delivering professional services including installation/configuration, health check, issue triage and resolution, and technical or end-user training type engagements.
• Assisting with pre-sales engineering engagements.
• Documenting customer communications effectively in issue tracking systems, email, or professional services deliverables.
• Creating knowledge base articles and contributing to internal and external product documentation.
• Expanding product subject matter expertise on a continuous basis and providing mentoring to junior staff.

Required Qualifications

• Excellent verbal & written communication skills.
• Excellent time and schedule management skills, including and daily and travel requirements.
• Demonstrated self-motivator & able to work in a professional environment with limited direct supervision.
• Notable experience supporting team mentoring and continuous process and product improvement as a component of a routine workflow.
• Demonstrated experience delivering both remote and on-site technical support and professional services as a senior level individual contributor.
• Demonstrated experience delivering pre-sales engineering assistance in a customer-facing capacity and via drafting of effective product solution diagrams and specifications that consider business and capacity requirements.
• Excellent technical issue resolution skills, with emphasis on analytical root cause analysis and assessment of network packet capture type data.
• Senior-level technical proficiency with Linux or Windows operating systems, network communications, and application deployment architecture types or components including APIs, mobile, desktop, web, appliance, virtual machine, SaaS, and multi-tiered / blended solutions.
• Senior-level technical proficiency with telephony or communications sector products and interoperability standards and methods.
• Verifiable education including BS in Computer Science, Computer Engineering, Electrical Engineering, Telecommunications, or minimally 10 years equivalent level of relevant technical experience.
• Ability to work nonstandard days/hours, including within an on-call rotation.
• Ability to travel from 5-25%.

Preferred Qualifications

• Knowledge of multi-media recording products
• Experience with TCP/IP network design, switching, configuration and issue triage.
• Experience with a software development lifecycle, developing software and/or developing automation scripts.
• Knowledge of Linux (Debian or similar) and Windows operating systems at the system administrator level.
• Knowledge of VoIP protocols, including but not limited to H.323, SIP, SCCP (SKINNY).
• Knowledge of traditional telecommunications technologies, such as analog telephones and trunks, T1 & E1, and ISDN-PRI.
• Experience with IT directory services such as Microsoft® Active Directory®, OpenLDAP™, Samba, or JumpCloud® Directory-as-a-Service®.
• Possession of DoD Security clearance and/or CJIS awareness certified.

We are offering a flexible role, either as a Team Lead or Contributor, focusing on developing and integrating telephony systems within call center environments. This position allows for remote work, with our main office located in Little Ferry, NJ. Candidates should have a strong background in Cisco TSAPI or other CTI platforms and be knowledgeable about PCI compliance.

Key Responsibilities:

• Lead or contribute to the development and integration of telephony systems using Cisco TSAPI or other CTI platforms.
• Collaborate with teams to understand requirements and deliver effective solutions.
• Troubleshoot and resolve issues in telephony integrations.
• Document technical processes and configurations.
• Experience with recording telephony systems is preferred.

Qualifications:

• Experience with Cisco TSAPI or other CTI platforms.
• Knowledge of PCI compliance in telephony systems.
• Proven experience in call center telephony system integration.
• Ability to work effectively as either a team lead or a team contributor.
• Bachelor’s degree in Computer Science, Information Technology, or a related field.

Benefits:

• Competitive salary and a comprehensive benefits package.
• Flexible remote working option.
• Dynamic, innovative work environment.
• Opportunity to take on a leadership or contributor role.
• Supportive company culture.
• Career development and progression opportunities.

Job Description:

We’re looking for a dedicated person to join our support team in providing technical guidance for dealers and resellers. They must have excellent communication skills and be comfortable with technology and learning a new product. The candidate will become an expert in the Eventide product line and be continuously seeking to expand their knowledge. The person will work to resolve issues via phone, email, and occasionally in person.

Responsibilities:

The responsibilities include but are not limited to finding a positive outcome for customer satisfaction. A significant portion of each day will be spent communicating with customers via phone, e-mail, chat, or in-person.

• Interact directly with customers and Eventide dealers responding to technical information requests & problem reports related to the Eventide hardware & software products
• Assess the severity of incoming issues and escalate to senior staff when appropriate
• Continuously expanding their knowledge to become senior staff
• Aid customers in the proper provisioning, configuration & installation of Eventide hardware and software
• Record & document customer communications via the issue tracking systems and product defect tracking systems
• Troubleshooting and resolving problems directly or working with engineering and production to resolve hardware problems

Qualifications

Required Qualifications

• Excellent verbal & written communication skills. Must be well-spoken over electronic communications with an ability and willingness to work directly with customers to resolve complex technical issues
• Excellent troubleshooting skills. Must have an analytical mind which can apply troubleshooting skills systemically and methodically to identify the root cause and resolve problems
• Self-motivated & able to work in a professional environment with limited direct supervision
• The candidate must be able to demonstrate technical proficiency with a software system that they have worked with in the past and be able to explain how it works.

Preferred Qualifications

• Experience working in a support environment
• Grasp of computer architecture and server hardware
• Knowledge of TCP/IP network design, switching, configuration and debugging skills
• Experience writing computer programs or automation scripts.
• Working knowledge of Linux (Debian or similar) and Windows operating systems at the system administrator level
• Knowledge of VoIP protocols, including but not limited to H.323, SIP, SCCP (SKINNY), etc. is a plus, but not required
• Exposure and working knowledge of some but not all traditional telecommunications technologies, such as analog telephones and trunks, T1 & E1, ISDN-PRI, is also a plus, but not required
• Available to travel up from 5-25% depending on demand
• Preference will be given to candidates with BS in Computer Science, Computer Engineering, Electrical Engineering, Telecommunications, and/or 3 years equivalent level of relevant technical experience.
• Ability to work nonstandard hours.
• Ability to commute at least 3 days a week to the NJ office.
• DoD Security clearance

Local candidates only

We are seeking a Telephony DevOps Engineer with a strong IT background and expertise in various telephony and collaboration platforms. This role is crucial for enhancing and maintaining our telephony infrastructure and is based in Little Ferry, NJ.

Key Responsibilities:

• Manage and optimize Cisco, Mitel, Avaya, Microsoft Teams, and Webex development environments.
• Support major phone systems and troubleshoot complex issues.
• Implement security and reliability practices in telephony systems.
• Document all system configurations and procedures.
• Handle Session Border Controllers (SBCs) for efficient call management and security.
• Collaborate with teams to integrate telephony systems with other platforms.

Qualifications:

• Solid IT background, ideally in a call center environment.
• Experience managing Cisco, Mitel, Avaya, Microsoft Teams, and Webex environments.
• Proficiency in working with Session Border Controllers.
• Strong problem-solving skills and ability to work under pressure.
• Excellent communication and teamwork abilities.
• Bachelor’s degree in Computer Science, Information Technology, or a related field is preferable.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunity to work in a dynamic, innovative environment.
• Supportive and collaborative work culture.
• Professional development and career advancement opportunities.

We are looking for a Technical Writer with a proven track record in document management and product documentation. The ideal candidate will be responsible for creating white papers, customer-facing documentation, and collaborating with our partners and internal teams to research and develop high-quality documentation.

Key Responsibilities:

• Develop and manage comprehensive documentation for our products.
• Write white papers and customer-facing documentation that clearly convey complex information.
• Collaborate with partners to research and gather technical content.
• Work closely with sales and engineering teams to understand and document product features and benefits.
• Ensure all documentation is clear, concise, and accurately reflects our products.
• Manage document revision and release processes.

Qualifications:

• Proven experience in technical writing and document management.
• Strong ability to document a product comprehensively.
• Experience in writing white papers and customer-facing documentation.
• Excellent research skills and the ability to interface with partners for information gathering.
• Ability to work effectively with sales and engineering teams.
• Exceptional written and verbal communication skills.
• Bachelor’s degree in Technical Writing, English, Communications, or a related field.

Benefits:

• Competitive salary.
• Opportunity to work remotely.
• Work with a talented and innovative team.
• Professional development opportunities.
• Collaborative and supportive work environment.

We are actively seeking talented individuals with a background in telephony, 911 call handling, Motorola radios, and Air Traffic Control. We offer a variety of roles across engineering, sales, IT, QA, business strategy, and more.

Key Responsibilities (varies by role):

• Develop, maintain, and improve telephony and communication systems.
• Provide expert support and solutions for 911 call handling and emergency response technologies.
• Specialize in Motorola radio systems and their integration into communication networks.
• Develop and support Air Traffic Control communication systems.
• Collaborate with cross-functional teams to deliver high-quality, reliable solutions.

Qualifications:

• Experience in telephony, 911 call handling, Motorola radios, or Air Traffic Control.
• Technical expertise relevant to the specific role (engineering, IT, etc.).
• For sales and business roles, strong communication and strategic skills.
• Problem-solving mindset, attention to detail, and ability to work collaboratively.
• Relevant educational qualifications or certifications, depending on the role.

Benefits:

• Competitive compensation, commensurate with experience and role.
• Flexible working options, including remote work.
• Opportunities for professional development in a cutting-edge technology environment.
• Diverse and inclusive work culture.
• Comprehensive benefits package (for full-time positions).