Eventide Communications Expands Speech Factor AI Suite for Optimized PSAP Performance

LITTLE FERRY, New Jersey, August 5, 2024—Eventide Communications is excited to announce the expansion of its Speech Factor AI suite this week at APCO 2024. Hosted by the Association of Public Safety Communications Officials International, APCO 2024 takes place at the Orange County Convention Center in Orlando, Florida, from August 4 to 7. Eventide will join over 200 vendors at this annual conference and expo to feature the latest public safety communications equipment and services.

Eventide’s Speech Factor AI, a service option for NexLog DX-Series recorders, is a comprehensive suite of artificial intelligence (AI) tools designed to improve performance and outcomes for public safety answering points (PSAPs). Speech Factor AI natively integrates with the NexLog DX-Series MediaWorks DX web-based application for optimized efficiency. The expanded suite now includes features such as Research Assistant, QA/QM Assistant, and Supervisor Assistant.

Speech Factor AI’s Research Assistant allows telecommunicators to do contextual searches. Call researchers can now filter calls by time, date, call-taking position, and scenario and perform these searches through voice commands. The QA/QM Assistant provides automated evaluations, call summarization and CAD data entry validation. For staff health and retention, the Supervisor Assistant predicts call volumes, assigns stress ratings and generates reports on high-stress calls for supervisory review. These advanced AI tools expedite turnaround time for legal, media and Freedom of Information Act requests and support staff well-being by monitoring telecommunicator stress and call volume.

“The latest release of the Speech Factor AI suite significantly raises the bar for the value that AI brings to PSAPs. We take pride in bringing to market tools that not only optimize PSAP operations but also support the health and well-being of telecommunicators,” says Brad Basile, Chief Operating Officer of Eventide Communications.

Is your public safety answering point leveraging best-in-class AI-assisted technology? Eventide Communications will showcase these AI tools and more at Booth #1020 during APCO 2024.

For more information and to register for APCO 2024, visit https://www.apco2024.org/

To explore Eventide’s Speech Factor AI service option, visit https://www.eventidecommunications.com/product/speech-factor-ai/

About Eventide Communications LLC

For over 50 years, Eventide Communications has been a premier U.S. manufacturer of advanced mission-critical recording systems. We are dedicated to delivering reliable, secure, and efficient solutions to meet the demanding needs of all mission-critical sectors, including DoD, government, federal agencies and beyond.

Contact:

Mark Traeger
Vice President of Sales
Eventide Communications LLC

(603) 490-5258
MTraeger@EventideCommunications.com
www.EventideCommunications.com

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