Critical Insights AI
Supporting Staff and Caring for People Through Advanced Data Analytics
Are you leveraging technology to ease staffing burdens?
Eventide Communications' Critical Insights AI is a comprehensive suite of artificial intelligence (AI) tools designed to improve efficiency and decision-making for public safety answering points (PSAPs), call centers, security departments, campuses, and more. This software as a service (SaaS) product seamlessly integrates with Eventide’s NexLog DX-Series full ecosystem recorders. It operates on Amazon Web Services (AWS) to securely store and analyze vast amounts of data.
Trained on public safety data, Critical Insights AI features three AI Assistants that optimize workflows, automate evaluations, and give real-time center insights. The Speech Factor AI add-on, included in Critical Insights AI, provides real-time and retrospective transcription, word and phrase search, and multilingual support. By reducing administrative workloads and providing critical call insights, Critical Insights AI leverages technology to optimize your center’s resources and provide preemptive care for your team. After all, retention starts with support.
What is Critical Insights AI?
A comprehensive suite of artificial intelligence tools ready to assist you and your center.
Why Choose Critical Insights AI?
- Automated QA/QM
- Trained on Public Safety Data
- Find It Faster
- Advanced Data Analytics
- Stress Level Reporting
Retention Starts With Support
- Make Every Team Member Count
- Automate Processes
- Optimize Resources
- Preemptive Care
Artificial Intelligence:
“A technical and scientific field devoted to the engineered system that generates outputs such as content, forecasts, recommendations or decisions for a given set of human-defined objectives."
~International Organization for Standardization (ISO)
Testimonials
From Putnam County Office of Emergency Management
“Critical Insights AI made things easier and cut down my QA time by 50%. It pulled calls for us to QA, so I didn’t have to spend time hunting for calls to QA.” – T.W.
“The transcription was super helpful. Instead of jumping around in the call, I was able to see exactly what was said by reading. I also loved the major events section, summary, and timestamps.” – M.W.
Critical Insights AI Derives Input From:
- Phone/911 Audio
- i3-Log™ Events
- CAD Data
- Radio
- Agent Information
- Contextual Search
- Phone/911 Audio
- i3-Log™ Events
- CAD Data
- Radio
- Agent Information
- Contextual Search
Research Assistant
Are you chronically understaffed?
Research Assistant
Are you chronically understaffed?
Critical Insights AI optimizes your current staffing resources. Instead of listening to endless hours of calls, telecommunicators can do contextual searches and quickly read summaries and key call points. The Research Assistant allows you to filter calls by time, date, call-taking position, and scenario and to perform these searches through voice commands. Optimize efficiency, effortlessly complete recording requests, and reduce exposure to traumatic call content with Critical Insights AI’s Research Assistant.
QA/QM Assistant
Do you need help automating and optimizing your QA/QM processes?
QA/QM Assistant
Do you need help automating and optimizing your QA/QM processes?
Meet requirements with increased speed and accuracy with Critical Insights AI’s integrated quality assurance solution. The QA/QM Assistant provides automated evaluations, call summarization, and validation of CAD data entry. Automated QA reviews and evaluates calls in seconds for accuracy, strengths, and areas of improvement to reduce call handler feedback time. Work smarter, not harder, with real-time call scoring, preloaded APCO and NENA evaluation forms, and custom form options.
Supervisor Assistant
Are you ready for better data analytics for strategic decision-making? Could you better support your telecommunicators if you had more call data to work with?
Supervisor Assistant
Are you ready for better data analytics for strategic decision-making? Could you better support your telecommunicators if you had more call data to work with?
Let Critical Insights AI give you actionable insights with strong visual reports, Call Type Reporting and Trending, and Shift Change Reports. For staff health and retention, the Supervisor Assistant predicts call volumes, assigns stress ratings and generates reports on potentially high-stress calls for supervisory review.
The release of the Critical Insights AI significantly raises the bar for the value that artificial intelligence brings to PSAPs. We take pride in bringing to market tools that not only optimize PSAP operations but also support the health and well-being of telecommunicators.
~ Brad Basile
Chief Operating Officer of Eventide Communications
(APCO 2024)
Speech Factor AI
Eventide’s Speech Factor AI add-on is included in Critical Insights AI. AI audio transcription converts spoken language into text using machine learning, facilitating automatic transcription of audio recordings. This technology simplifies analyzing and retrieving information from large volumes of audio data, which is invaluable for public safety agencies. This feature within Critical Insights AI handles real-time and retrospective transcription for litigation, training, funding validation, and forensic analysis. It enhances situational awareness, incident reconstruction, and QA/QC automation.
Features
- Real-Time and Retrospective Transcription
- Historical Mining
- Real-Time Word and Phrase Spotting with Alerts
- Transcription in Multiple Languages
- Word and Phrase Search Across Selected Calls
- Transcription Export
Why Choose Eventide Communications?
Actionable Insights
Critical Insights AI empowers agency managers and supervisors with advanced analytics, turning raw data into actionable insights. With automated evaluations, real-time scoring, and customizable reporting, agencies can improve quality assurance, enhance compliance, and drive continuous operational improvement.
