Eventide Joins iCERT and IWCE in PSAP of the Future

Eventide Innovates for the Future of Public Safety Answering Points

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Eventide Joins iCERT in PSAP of the Future

Eventide Innovates for the Future of Public Safety Answering Points

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The Industry Council for Emergency Response Technologies (iCERT) is a pivotal organization in the emergency response sector. It plays a crucial role in shaping standards and policies for emergency communication technologies. iCERT's primary focus is advocating for and influencing the technological, operational, and legislative frameworks governing the public safety industry. This includes developing and implementing Next Generation 911 (NG911) systems to enhance emergency response networks' capabilities by leveraging modern digital communication technologies.

PSAP of the Future

Transforming public safety answering points through the integration of modern digital communication technologies

PSAP of the Future is an iCERT conceptual model for Public Safety Answering Points that emphasizes technological innovation, integration, and efficiency in handling emergencies. This model envisions a future where PSAPs are equipped with advanced systems for managing a variety of communication methods, including text, video, and data, beyond the traditional voice calls. The goal is to create a more responsive and efficient emergency response environment that can adapt to the evolving needs and expectations of the public. This includes integrating new technologies such as artificial intelligence, cloud computing, and advanced data analytics to improve emergency response times, decision-making, and overall service delivery.

Both iCERT and the PSAP of the Future concept highlight the ongoing evolution and modernization of emergency response technologies and methodologies. They represent a collaborative effort across various stakeholders in the public safety sector to ensure that emergency response systems remain robust, reliable, and capable of meeting the dynamic challenges of public safety in the digital age.

Eventide Communications Innovates for PSAPs

A leader in mission critical recording systems and corporate iCERT member, Eventide Communications actively supports Public Service Answering Points and 911 services by offering reliable and innovative solutions. Central to our support is the advanced call recording technology of our NexLog DX recorders, which ensures that every emergency call is captured with clarity and precision, which is critical for accurate incident reconstruction, quality assurance, and legal compliance.

NG911 Integrations

Eventide has many options and configurations to record cloud-hosted NG911 solutions:

Record and store in the cloud
Capture in the cloud and store on-premises
Record and Capture in the cloud, store in the cloud and on-premises
Record on-premises and in the cloud and store on-premises and the cloud

Speech Analytics

Transcription, post-record and pseudo-real-time
Word spotting with alerting
Leverages best-in-class cloud-based AI services

Integrations to AI

The Corti.ai integration allows for connectivity to Corti.ai AI-based automated quality assurance. All or a query-based subset of recordings are securely transferred to the Corti.ai engine for AI evaluation and scoring.

The Eventide Advantage

Interoperability

Eventide systems are designed with interoperability in mind, allowing seamless integration with existing communication infrastructures in PSAPs. This compatibility ensures a smooth transition and efficient operation, reducing the learning curve when underlying technologies change. The intuitive interface of Eventide's systems streamlines the workflow, enabling dispatchers to focus more on responding to emergencies rather than navigating complex software.

Security

With robust encryption and secure storage solutions, Eventide emphasizes data security and privacy that ensures sensitive information remains protected, adhering to stringent industry standards and regulations. This aspect is crucial in maintaining public trust and safeguarding the integrity of emergency response systems. Eventide also offers government-approved FIPS 140-2 encryption options.

Scalability

Eventide's solutions are designed to grow with the needs of your PSAPs. Whether serving a small community or a large metropolitan area, our systems can be scaled to meet the increasing volume of emergency calls and data management requirements. This flexibility is essential in a field where demand can fluctuate significantly.

Customer Support

Eventide dealers offer dedicated support and training to PSAP personnel. Our commitment to local support enables any issues to be promptly addressed, minimizes downtime, and maintains the high availability required for 911 services. The training ensures that dispatchers and support staff are well-equipped to utilize the system's full capabilities, enhancing overall response efficiency.

Eventide's support for PSAPs and 911 services is characterized by advanced recording technology, system interoperability, data security, scalability, and exceptional local customer support. Collectively, these features ensure that emergency response teams are well-equipped to handle critical situations effectively and efficiently.